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Thursday, 19 September 2024

T-Mobile announces a multi-year partnership with OpenAI that includes building IntentCX, a customer service system powered by AI agents (Ina Fried/Axios)

Ina Fried / Axios:
T-Mobile announces a multi-year partnership with OpenAI that includes building IntentCX, a customer service system powered by AI agents  —  - The companies say that the model is already showing promise in analyzing customer care call transcripts and identifying pain points that could be addressed better.



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The UK government will take a £25M stake in Octopus Energy's tech spin-off Kraken, last valued at $8.65B, in an effort to encourage Kraken to list in London (Financial Times)

Financial Times : The UK government will take a £25M stake in Octopus Energy's tech spin-off Kraken, last valued at $8.65B, in an eff...