T-Mobile announces a multi-year partnership with OpenAI that includes building IntentCX, a customer service system powered by AI agents (Ina Fried/Axios)

Ina Fried / Axios:
T-Mobile announces a multi-year partnership with OpenAI that includes building IntentCX, a customer service system powered by AI agents  —  - The companies say that the model is already showing promise in analyzing customer care call transcripts and identifying pain points that could be addressed better.

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