GM extends its Google Cloud partnership to use AI, leveraging chatbots for handling simple OnStar calls, freeing up operators to address more complex requests (Andrew J. Hawkins/The Verge)

Andrew J. Hawkins / The Verge:
GM extends its Google Cloud partnership to use AI, leveraging chatbots for handling simple OnStar calls, freeing up operators to address more complex requests  —  General Motors is using conversational AI chatbots to handle simple OnStar calls, freeing up the service's human employees …

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