NEWSUPDATE: GM extends its Google Cloud partnership to use AI, leveraging chatbots for handling simple OnStar calls, freeing up operators to address more complex requests (Andrew J. Hawkins/The Verge)

Wednesday, 30 August 2023

GM extends its Google Cloud partnership to use AI, leveraging chatbots for handling simple OnStar calls, freeing up operators to address more complex requests (Andrew J. Hawkins/The Verge)

Andrew J. Hawkins / The Verge:
GM extends its Google Cloud partnership to use AI, leveraging chatbots for handling simple OnStar calls, freeing up operators to address more complex requests — General Motors is using conversational AI chatbots to handle simple OnStar calls, freeing up the service's human employees …

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