NEWSUPDATE: A look at increasing competition in the call center tools market between Genesys, AWS, Salesforce, Microsoft, and others, often focused on AI-driven automation (Joe Williams/Bloomberg)

Tuesday, 28 December 2021

A look at increasing competition in the call center tools market between Genesys, AWS, Salesforce, Microsoft, and others, often focused on AI-driven automation (Joe Williams/Bloomberg)

Joe Williams / Bloomberg:
A look at increasing competition in the call center tools market between Genesys, AWS, Salesforce, Microsoft, and others, often focused on AI-driven automation — Customer support has become a crowded battlefield in enterprise technology as software vendors from Microsoft Corp …

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